Mizoram health department launches online grievances redressal portal

AIZAWL: Mizoram health department on Monday separately launched an online grievances redressal portal to felicitate submission of public grievances on the functioning of the department and state-run hospitals, an official statement said.
Earlier, the Mizoram government had launched an online grievances redressal portal called 'Mipui Aw' where people can raise complaints online on every management and functioning of the government covering all the departments.

The health department's new online portal named 'VAHUI' after Mizoram's popular bird Vahui or wood pigeon was launched by health minister Lalrinpuii at her office chamber in Aizawl, the statement said.

People can now raise or submit their complaints or grievances regarding the health department and hospitals through the official website- www.vahuiI.in.

Speaking on the occasion, Lalrinpuii said that the launch of the online portal was a momentous development for the health department and will also give an impetus to the functioning of the department.

The main objective of the portal is to felicitate online registration of complaints and grievances by the public over the management of the health department and functioning of hospitals, she said.

The department will address and redress the complaints submitted by people through the online portal, she said.
Vahui Online Grievances Portal is a web-based online portal established under Mizoram Health System Strengthening Project (MHSSP).

People can submit their complaints and grievances using the online portal on computer and mobile phone and can also track the status of their complaint whether they are addressed or redressed, officials said.

It will, however, not cover those questions asked under the Right to Information Act and under trial cases, they said.

The health department has formed grievance redressal committees in all the health facilities and department offices to address complaints submitted by people through the online portal.

A complainant when submitting his or her complaint will receive a tracking ID through SMS and he or she can track the status of the complaint using such ID.
When the complaint or grievance is addressed, the complainant will be informed through SMS.

Any complaint or grievance submitted through the online portal will be normally addressed or resolved within seven days otherwise it will be referred to higher authorities, officials said.